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"We knew Get Satisfaction provided community-based support and was also really simple to set up and integrate. With a small team, that was important."

Andres Sehr
Spotify Head of User Communication

"Facebook, Twitter, and blogs couldn’t support the level of customer engagement we wanted. We needed a direct feedback loop – a dedicated place where people could exchange ideas, provide detailed input on how to improve the product, and get answers to support questions."

Elliott Lemenager
Community Manager at Microsoft