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“Our support tickets have actually dropped 55% from where they were prior to using the product.”
Ustream Co-Founder and CEO
“Now we can develop highly targeted messaging faster and earlier because customers tell us in their own words what they care about, why they like the product, and more. As a result, going into our official product launch, we’re more confident in our feature set, messaging, usability, and software stability.”
TechSmith Product Marketing Manager
“When I make an update or reply to a topic in Get Satisfaction, search engines index it right away, so when we tell people who are looking for very technical data to search on Google, a lot of times the community topic will come up first. It is extremely helpful and very beneficial because our customers can find the information they need.”
Enphase Energy Social Marketing Manager